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New Accounts:

To establish a new account with us we will need the following:

Three trade references and one bank reference. To expedite processing or your order, include complete addresses, phone numbers (not toll free), fax numbers and account numbers of references.

This process normally takes two weeks to process a credit application since credit inquires are often slow in coming. To expedite an order for a new customer we suggest Credit Card or Prepaid.

All Orders

Please list Buyer(s) and/or Owner(s) full name, telephone and fax number.
Terms: Net 30 days OAC, Prepaid, Visa or Mastercard. Sorry no COD.
FOB: Bend, Oregon

Prices: All prices are wholesale and subject to change without notice.

Minimums:

New Account: $150
Re-Order: $50. Less will result in a $10 handling charge.
Exception: Orders for only souvenirs spoons are not subject to minimums.

Late Payment Charge:

After 30 days a 1.5% per month (18% per annum) late charge is assessed on unpaid balance. Late charges must be paid in full to re-establish credit on future orders.

Shipping:

UPS wherever possible. UPS offers four levels of service: Ground, Next Day Air, 2nd Day Air, and 3 Day Select. We always ship Ground unless otherwise instructed.

Delivery Time:

New Customers, Subject to credit approval; approximately 2 to 4 weeks unless Prepaid or Credit Card.

Existing Customers, Prepaid or Credit Card 7 to 10 days from the time DAI receives the order.
We can execute an order on a priority basis within 24 to 48 hours.

Prepaid Orders:

We do accept prepaid orders. Note: We do not accept “Proforma” orders.

Defective merchandise:

Please contact Customer Service for a Return Authorization Number so we can issue a UPS pick-up order. No item can be returned to us without a R.A.N.

Items ordered in error:

Must be returned at the customers expense and are subject to a 15% restocking charge.

Breakage:

First: Report the claim to your local UPS office immediately upon receipt. Noticeable carton damage at the time of delivery should be noted on the delivery receipt. Please save original cartons and packing materials for UPS inspection.
Second: Notify DAI Customer Service that UPS has been contacted and give us the details regarding the breakage so we can make arrangements to replace the damaged goods. Item(s) will be replaced or credited at our discretion.

Shortages:

Each order is physically checked prior to shipping. Any claim of shortage must be reported to Customer Service within 10 days of receipt.

Hours:

Office hours are 8:00 am to 4:30 pm, Monday through Friday, Pacific Time.

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